How to Order
Ordering is easy.

Here are a few things to know: Orders over $150 get free shipping in the US, you have a full 30 days to return your purchase if you don't like it, I accept Visa and Mastercard, and I ship all over the world.



Shopping is easy. When you find something you like, just click the button that says "I want one," which takes you to a simple order form page. There you can change the quantity, or delete the item, or go back and get more cool stuff, or continue to the check out. Then you fill out the basic contact and credit card information and you're done.

Most orders are shipped within two to three business days.
Large orders (half a dozen pieces or more), limited edition plaques, and commissions take a little longer. I'm happy to give you a more accurate ship date, please contact me if you have need something by a particular date.

Birthdays, Christmas, and other special deadlines. I am busiest during the Holidays, so if you are buying a Christmas gift for someone please try to order by December 17 or 18. I am happy to fill last minute orders but there might be additional shipping charges if you need a faster shipping method. If you need your order by a specific date, please let me know. I can probably accommodate you and will give you a firm answer once I know what you need and when.

Free shipping. I offer free shipping in the US for orders over $150, and I usually ship by US Priority Mail. If you require shipping by another method just tell me and I will let you know the cost.

Reasonable shipping rates.
$7 for orders under $50, $12 for orders from $50.01 to $100, and $16 for orders up to $149.99. Rates include insurance and delivery confirmation, and usually arrive in three to four days.

There are five different ways you can place an order: through the secure on-line order form, by phone, regular mail, fax, and e-mail.

Secure on-line ordering
Add items to your shopping cart by clicking the button that says "I want one" next to each item you want. This will take you to a secure page where you can change the quantity or delete the item and then return to shopping or check out. To add more pieces just click "continue shopping" at the bottom of the page, which sends you back to my home page. Select your next item and repeat until you've got all the goodies you want. You can add or delete items, or change quantities up until you click "submit" from the final page, the one where you put in your credit card information. You'll know it went through okay when you get a page that says "Thank you for your order."

Ordering by phone
Give me a call. I'm usually here during the week from 9 am to 5 p.m. Pacific Time. I do go to shows, and of course I like to spend time hiking, diving, and kayaking, so these hours are not set in stone. Just leave me a message if I am not here and I will get back to you promptly.

Ordering by mail
Good ol' fashioned mail order. Just write down your contact information and what you want and mail it in with payment. You can send a check or money order, or provide your Visa or Mastercard details. Please allow 10 days for personal checks to clear.

Ordering by fax
You can also fax in your order. Provide your contact information and credit card info along with what you want to order and fax it to me. Please be sure to include either a phone number or e-mail address so I can follow up with you if I need to.

Ordering by e-mail
Again, just write all your info down and e-mail it to me. I do not advise sending credit card information by e-mail since it is not secure. Some people like to give me a heads-up that a check is coming by regular mail and what they are ordering. I can make the items and have them ready to go by the time payment arrives. This is a good idea if you need you pieces by a particular date or have a large order.

Here are a few questions I am often asked about how to place an order:

Do you ship overseas? Yes! I have shipped hundreds of orders throughout the world, with the majority going to Canada, Japan, and Europe. I've even mailed to Zimbabwe, Malta, and Peru. For more information please visit the International Orders page.

When will I receive my order? Photo frames, unframed plaques, and cake toppers usually ship in three to four business days from the time I get the order. Limited Edition framed plaques usually take a week or so. Commissions and special orders vary depending on how busy I am and how complex your project is, please contact me for information on special orders.

How much is shipping?
$7 for orders under $50, $12 for orders from $50.01 to $100, and $16 for orders up to $149.99. Rates include insurance and delivery confirmation, and usually arrive in three to four days. I usually ship by US Priority Mail. If you require shipping by another method just tell me and I will let you know the cost. All orders are tracked and include delivery confirmation.

Do you accept credit cards? Yes, I accept Visa and Mastercard. All sales are in US dollars.

What is your privacy policy? It's very simple: I will not share your information with anyone, ever. To read about why I am adamant about keeping your personal information safe, please go to the Privacy Policy page.

How do I place an order? There are five different ways you can place an order: through the secure on-line order form, by phone, regular mail, fax, and e-mail.

What if I don't like what I get?
I have a fantastic return policy: If you don't like it, send it back! If, for any reason, you are not happy with your purchase, just send it back within 30 days of receipt and I will refund the cost of the item (but not the cost of shipping). This does not apply to custom orders.

Feel free to contact me directly if you have any questions about my work, how to order, ship times, or anything else. I can handle most custom orders, as well as wholesale and large volume orders.
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All items are intended for adults only: they are not toys and should be kept out of reach of children.
This web site, all photos and copy © 1993 to 2009 Paul D. Ivy, Ivy Studios. All rights reserved.