Frequently Asked Questions
Here are the answers to questions I am asked a lot:

When will I get my order?
Most orders are shipped within three to four business days from the time I get the order. Large orders (a dozen pieces or more) take a little longer. I'm happy to give you a ship date if I know your order is coming. I am busiest during the Holidays, so if you are buying a Christmas gift for someone please try to order by December 17 or 18. I am happy to fill last minute orders but there might be additional shipping charges if you need a faster shipping method. If you need your order by a specific date, please let me know. I can probably accommodate you and will give you a firm answer once I know what you need and when.

How much is shipping? I offer free shipping in the US for orders over $150. Orders of $50 or less are $7 shipping and $50.01 to $100.00 are $12
, and $16 for orders up to $149.99. Rates include insurance and delivery confirmation, and usually arrive in two to three days.

I usually ship by US Priority Mail. If you require shipping by another method just tell me and I will let you know the cost. All orders are tracked and include delivery confirmation.

I live outside the US. Can you ship to me? Absolutely! I have shipped all over the world, with hundreds of orders going to Canada, Japan, and throughout Europe. I've even mailed to Zimbabwe, Malta, and Peru. I am happy to ship to your country, just contact me and tell me what you want to order and where it's going and I will tell you what it will cost and when it will arrive. Please look at my International Orders page for more information on shipping outside the USA.

Do you accept credit cards? Yes. I accept Visa and Mastercard as well as personal checks and money orders.

How do I place an order? There are five different ways you can place an order: through the secure on-line order form, by phone, regular mail, fax, and e-mail.

What if I don't like what I get?
I have a fantastic return policy: If you don't like it, send it back! If, for any reason, you are not happy with your purchase, just send it back within 30 days of receipt and I will refund the cost of the item (but not the cost of shipping).

How long have you been doing this?
I have been an artist all my life. I have worked full time as a sculptor since 1993, when I started offering military miniatures to collectors. Prior to this I worked as an illustrator and semi-pro costume designer. I have made over 100,000 castings in my life, from simple $1 items to elaborate multi-thousand-dollar pieces. I have designed and consulted for major toy companies, and my work is in the collections of many well-known collectors and celebrities.

Do you do custom work, such as a sport that I don't see on your site?
Yes, I can do custom designs for you. I can handle everything from making a figure engaged in a new sport, to sculpting a landscape from a photo you send, to elaborate portrait sculptures and wedding cake toppers. Find out more about this on my Custom Work page.

Do you do all these sports?
I have done all these sports at one time or another, though not as much as I would like. I am not a fantastic athlete but I do enjoy cycling, swimming, scuba diving, hiking, climbing, and kayaking. I used to swim quite a bit but here in Washington there are few opportunities for swimming other than in chlorinated pools, and I prefer rivers, lakes, and the ocean. I am a PADI certified Advanced Open Water SCUBA diver and I spent many years selling high-end camping, backpacking, and climbing gear.

Do you ever attend shows?
I have exhibited my work at shows in Washington, California, Texas, Florida, Oregon, Washington DC, and New York. I rarely attend shows these days because they are often difficult to fit into my schedule, and I spend a great deal of time filling orders from my existing customers. I also travel a lot, which makes it very difficult to commit to an event months or even a year or more in advance. However, if you would like to be informed when I do attend a show, please sign up for my e-mail newsletter and I will let you know.

What are your pieces made of?
Every casting medium has its advantages and disadvantages and I put a lot of effort into picking the right material for each sculpture. I have worked in bonded bronze, alabastrite, hot-cast bronze, silver and gold, expanded foam urethanes, and other casting media. The pieces on this web site are made from either bonded bronze or Alabastrite, which is a mix of ground stone and resin. Many well-known figurine manufacturers use this material, you've certainly seen it before. I love these materials: it holds the finest detail (right down to my fingerprints in the oil on the surface of the original if I don't wipe it down), it's tough, lightweight, and affordable. This is a wonderful medium that allows everyone access to fine sculpture.

Are your pieces archival?
I use only archival quality materials. The resins and metals in my work should remain unchanged for centuries. The oil paints I use are rated I for permanence, the highest rating there is. Of course, all artwork should be displayed out of direct sunlight, because UV rays can age virtually anything. But my work is about as archival as is possible.

Are you really such a fun and charming guy?
Yes.

Feel free to contact me directly if you have any questions about my work, how to order, ship times, or anything else. I can handle most custom orders, as well as wholesale and large volume orders. Don't be shy, e-mail me if you have any questions at all!
All products registered with the United States Copyright Office in accordance to Title 17, United States Code
All items are intended for adults only: they are not toys and should be kept out of reach of children.
This web site, all photos and copy © 1993 to 2009 Paul D. Ivy, Ivy Studios. All rights reserved.